About returns-Shop with confidence

Dec 23, 2021

RETURN POLICY


At UGG, we want you to be as confident in your purchase as we are in our products. If you are not satisfied with your purchase simply return your unworn product within 60 days of purchase for a full refund.

Online Purchases: For your convenience we offer two options for returning your order, either by mail or by visiting a UGG Retail


FREE RETURN BY MAIL



If you placed your order after September 14th, 2021 and you would like to return your online purchase by mail, simply use the pre-paid label included with your order. If you placed your order on or before September 14th, 2021, please follow the instructions to print your pre-paid return label below.

If you’ve lost your label, you may print another on our website by simply following the instructions below.

1. Visit the Order Lookup Page
2. Enter your order number and ship-to zip code
3. Select the item(s) you would like to return by providing the quantity and reason code for each
4. Print out the packing slip that goes inside your package
5. Create & Print your pre-paid FedEx SmartPost Returns® label, and securely attach it to the package
6. Retain your tracking number for possible future use


RETURN CARRIERS


USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.

FedEx: You can you drop your package off at any staffed FedEx location, including: The FedEx World Service Center® or FedEx drop boxes, FedEx Authorized ShipCenter® location or including it with your regular scheduled FedEx Ground® pickup.

US Territories & Military Addresses: Your package will default to be shipped via USPS. You can leave your package at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS



REFUND PROCESSING OF ONLINE ORDERS



Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment. No original shipping costs or tax on shipping costs will be refunded.

Your refund will process after we receive and inspect your unworn products at our warehouse. You will receive an email confirming your return has been processed and refunds should post to your account within 10 business days. If this time has lapsed without receiving your refund, you should contact your financial institution and then our customer service team.

Klarna Refunds

Online orders paid for using Klarna need to be returned to our warehouse where you will be refunded to your original form of payment. Online orders placed using Klarna cannot be returned to store for a refund or exchange, or gift card.

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